Afterdive store

Australia

SANTI Service Center in Australia:

First Stage Service and Training

Adress: 1b/28 Clyde St, Rydalmere

Adress: NSW 2116 Australia

E-mail: info@firststage.com.au

Austria

SANTI Service Center in Austria:

Under Pressure KG

Adress: Landeroith 1, 4852 Weyregg am Attersee

E-mail: office@up-group.at

Belgium

SANTI Service Center in Belgium:

Scubarepair BVBA, Gino Duffeler

Adress: Corbeillestraat 86, 2235 Westmeerbeek

E-mail: info@scubarepair.be

Fill the service form online https://www.scubarepair.be/online-herstelformulier/ visit our service or send a clean, dry drysuit to us. 

 

Approximate service processing time: 
3 -7 working days to fix a suit: 

  • leak test 
  • replacement of seals 
  • replacement of zipper 
  • replacement of boots 
  • replacement  of socks 
  • installing pee zippers 
  • replacement of old taping 
  • installing pee-valve 
  • installing Santi, Kubi and SiTech dry gloves systems 
  • installing SiTech neck ring systems 
  • leak repeair 
  • tailoring service only shorten arm and legs 
  • etc. 

 

You can pay by cash/card in our shop or invoice if shipped by GLS. 
Return shipments by GLS Parcel Services. Shipping cost on the customer's side 

Files to download:
Belgium

SANTI Service Center in Belgium:

TecNautic nv

Adress: Mandekensstraat 1, Buggenhout-Belgium

E-mail: info@tecnautic.be

Belgium

SANTI Service Center in Belgium:

MDS SHOP

Adress: rue du Marais 46C, 6150 Anderlues

E-mail: info@mds-shop.be

Czech Republic

SANTI Service Center in Czech Republic:

Dive Travel René Melichárek

Adress: 148 00 Praha, Jana Růžičky 1143/11

E-mail: divetravel@divetravel.cz

Fill the service form https://santidiving.com/files/88/SANTI_service_form.pdf. Visit our service or send a clean, dry drysuit to us. 

 

Approximate service processing time 2-4 weeks depends on the amount of repairs. 

  • leak test  
  • replacement of neck seal (neopren/latex) 
  • replecement of wrist seals 
  • installation of the ring system 
  • leak repair 

 

Payment by cash/proforma invoice 

Personal pickup or shipment by DPD. 

Files to download:
France

SANTI Service Center in France:

OLIV’AIR – ADP

Adress: Bournazel, 46500, Gramat

E-mail: atelierduplongeur@gmail.com

France

SANTI Service Center in France:

Laurent Macron, Tek-Dive

Adress: 60 Traverse de la Condamine

Adress: ZA Napollon, 13400 Aubagne

E-mail: contact@tek-dive.fr

France

SANTI Service Center in France:

Arimair

Adress: 400 rue Alain Colas

Adress: 29470 Plougastel-Daoulas France

E-mail: plongee@arimair.fr

France

SANTI Service Center in France:

DiveLyon

Adress: 1 Chemin de bois Dieu

Adress: 69380 Dommartin France

E-mail: contact@divelyon.fr

Germany

SANTI Service Center in Germany:

Taucher-Zentrum Hamburg

Adress: 22087 Hamburg, Papenhuder Straße 40

E-mail: info@taucher-zentrum.de

Fill the service form and visit our service or send a clean, dry drysuit to us.  

Approximate service processing time depends on the amount of repairs. 

  • leak test  
  • replacement of neck seal  
  • replecement of wrist seals 
  • replacement of boots 
  • installation of the ring system 
  • installation of p-valve 
  • extra valve installed 
  • installing the knee pads 
  • leak repair 
  • change of valve  
  • change of zippe 
  • repair of SANTI heating system 

 

Payment by cash/credit card/EC card 

Personal pickup or shipment by via DHL. Shipment cost on the customer side. € 7.90 within Germany. Insured for € 14.90. 

Germany

SANTI Service Center in Germany:

Trockiklinik e.K.

Adress: Eintrachtstr. 37, 41751 Viersen, Germany

E-mail: info@trockiklinik.de

Fill the service form: https://www.trockiklinik.de/wpcontent/uploads/2021/10/Auftragsformular-AGB-2021-1.pdf . Read about our order processing and proccess. Visit our service or send us clean, dry equipment preferable by German DHL. 

 

Approximate service processing time: 

5-10 working days + shipping 

  • leak test 
  • change of latex neck seal
  • extra valve installed
  • installing the knee pads
  • leak repair
  • change of valve 
  • installing of neoprene neck seal
  • installing p-valve
  • installing wrist rings
  • change of zipper 
  • replacement of boots
  • replacement of socks

 

Full payment in advance by cash/card or bank transfer. 

Shipping back only by DHL only inside Europe. 

Express repairs are possible for an additional fee. 

 
AGB
 
Order processing and process: 
https://www.trockiklinik.de/auftragsabwicklung/

Files to download:
Hong Kong

SANTI Service Center in Hong Kong:

Santi Service Center (S.E. Asia)

Adres: Flat B7, 10/Fl., Merit Industrial Centre

Adres: 94 To Kwa Wan Road, Kowloon, Hong Kong

E-mail: gallup@red-edge.com

Fill the service form, visit our service or send a clean, dry drysuit to us.

 

Approximate service processing time  depends on the amount of repairs. 

  • leak test
  • leak repair
  • replacement of neck seal
  • replacement of wrist seals
  • replacement of zipper
  • replacement of socks
  • replacement of valve
  • replacement of boots
  • installation of rings, quick neck system
  • installation of p-valve
  • tailoring service only shorten arm and legs

 

Payment by bank transfer/WeChart, PayMe

Personal pickup or shipment by local delivery service in Hong Kong. Shipments to China by SF Express.

Files to download:
Italy

SANTI Service Center in Italy:

Alessandro Menegon

Adress: Via Guizzetta 4, 31040 Pederobba (TV)

E-mail: service@santi-italy.com

Malta

SANTI Service Center in Malta:

The Dive Warehouse

Adress: 6, Anton Inglott Str

Adress: MSD 1180 Msida

E-mail: info@thedivewarehouse.com

Visit our service or send a clean, dry drysuit to us. 

 

Approximate service processing time: 

  • minimum 1 week on almost all repairs
  • 2 weeks on major repairs (for example: replecemant of zips)
    • leak test 
    • change of latex neck seal
    • installing of neoprene neck seal
    • replacement of boots
    • replacement of socks
    • change of valve 
    • installing p-valve
    • installing wrist rings
    • installing extra valve
    • installing the knee pads
    • leak repair
    • change of zipper 

 

You can pay by cash/card. 

Shipping cost on the customer's side. 
https://thedivewarehouse.com/services/ 

Netherlands

SANTI Service Center in Netherlands:

4Divers Veenendaal

Adress: Arsenaal 5a, Veenendaal, 3905NN

E-mail: info@4divers.nl

Bring your clean, dry drysuit to us or ship it to our service.  

You will be informed through our system about the required work. In cases where needed customer is informed about the work, cost and delivery time within 3 working days after delivery the product. 

 

Approximate service processing time. 

Depending on the difficulty of the repair. In urgent cases we can replace a seal when customer is waiting. Goal is to return the repair within 2 weeks 

  • tracing and repair of leaks  
  • small tearing of the material 
  • replacement of seals  
  • replacement of flexsoles / boots / socks  
  • replacement of zipper 
  • replacement  of valves  
  • replacement  of suspenders  
  • replacement  of E/O cable orcable connectors  
  • installing of Smart seals / p-valve / knee protection / pocket(s)  

 

You can pay by cash/card 
If it is paid service: shipping cost on the customer's side 
https://www.4divers.nl/onderhoud 

New Zealand

SANTI Service Center in New Zeland:

South Coast Drysuits

Adress: 86 The Esplanade

Adress: Wellington, 6023, New Zeland

E-mail: rob@technicaldiving.co.nz

Poland

SANTI Service Department in Poland:

Adress: ul. Ogrodników 11, 84-240 Reda

Email: service@santidiving.com

 

Our company is putting big emphasis on professional service of our products keeping the highest possible quality of customer service.

We always work according to clear rules and lead times.

 

READ THE SERVICE RULES AND TERMS OF ORDER REALIZATION BEFORE YOU SEND YOUR EQUIPMENT TO US!

read the terms and conditions (under the description) and order processing times.

 

Approximate service processing time - depending on the evaluation of the order after tightness test:

 

Each suit after acceptance is put into the queue for leak test and evaluation - 3 working days from the moment of acceptance.

After order evaluation and leak test the service is directed to the appropriate work queue after the customer confirms the order::

  1. Up to 5 working days + shipping (1 week)
    • change of latex neck seal
    • leak test
    • extra valve installed
    • installing the knee pads
    • leak repair (up to 3 leaks)
    • change of valve (excluding valve price)
    • installing of „worm neck” neoprene
    • installing suspenders with chest pocket
    • installing p-valve
    • installing wrist rings
  2. Up to 14 working days + shipping (2 weeks) - in case of combining orders - it changes into status C
    • change of zipper (including zipper)
    • installing the side pocket
    • replacement of boot for flexsole
    • replacement of boot for standard neoprene boot, replacement of boot for sock
    • replacement of flexsole for boot
    • replacement of socks for boots
    • fitting of a neoprene hood
    • leak repair (up to 10 leaks)
    • servicing of heating equipment - gloves, batteries, vests, undersuit
  3. Up to 20 working days + shipping (4 weeks)
    • replacement of shoes requiring alteration by tailor
    • replacement of socks, flexsols requiring alteration by tailor
    • services consisting of more than 3 above mentioned service operations together
    • gluing several patches
    • various types of alterations such as: narrowing, widening, shortening, lengthening
  4. up to 30 working days + shipment (6 weeks)
    • tailoring and measuring services of drysuit and undersuit
    • various types of alterations such as: narrowing, widening, shortening, lengthening
  5. up to 10 working days + shipping (2 weeks)
    • electrical services for heating systems

 

You can pay with card when picked up personally. If the serviced item is to be sent in side polish borders, the shipment price is 22 PLN. All shipments isnide EU to the countries when there is no custom declaration needed, the cost of shipping is 25 EUR.

 

In case of incomplete or lack of any information, the serviced product recieves status „ incomplete”. The completion time counts from the date of clarification.

 

Express repairs are possible to be performed in 3 working days (previous contact with service dept. needed) and are charged extra 30% from the original service price.

 

Completion time of the serviced items counts from the moment of acceptance in service queue.

Files to download:
Slovenia

SANTI Service Center in Slovenia:

Damir Podnar, REEF d.o.o.

Adress: 5000 Vipavska c.54, Nova Gorica

E-mail: info@reef.si

Fill the service form https://santidiving.com/files/88/SANTI_service_form.pdf. Visit our service or send a clean, dry drysuit to us. 

 

Approximate service processing time depends on the amount of repairs, if there is a possibility, we also make quick repairs 

  • leak test  
  • replacement of neck seal (neopren/latex) 
  • replecement of wrist seals 
  • replacement of boots 
  • repacement of socks 
  • replacement of flexsole 
  • replacement of suspenders 
  • installation of the ring system 
  • installation of p-valve 
  • Installing wrist rings 
  • extra valve installed 
  • installing the knee pads 
  • leak repair 
  • change of valve  
  • change of zipper  

 

Payment by cash/credit card/bank transfer  

Personal pickup or shipment by DPD or DHL currier. 

Files to download:
Korea, Republic of

SANTI Service Center in South Korea:

Adress: 14-20 Seongnae-ro 6-gil, Gangdong-gu, Seoul 05398

E-mail: info@scubatec.co.kr

Visit our service or send a clean, dry drysuit to us.

Only products purchased from local stores are eligible for warranty service. (Products purchased overseas can also be repaired.) 

 

Approximate service processing time: 

7 -15 working days leakage test and repair (the period may be extended due to circumstances) 

  • leak repair – 15 working days 
  • replacement of seals  - 7 working days 
  • replacement of zipper – 15 working days 
  • replacement of boots – 15 working days 
  • replacement of socks – 15 working days 
  • installing Smart Seals – 7 working days 
  • Installing knee pads – 7 working days 
  • Installing p-valve – 7 working  days 

 

Payment by cash/credit card. 
Free shipping over $100. 

Spain

SANTI Service Center in Spain:

RUBICON Diving SL

Adress: Puerto deportivo Marina Rubicon, Local 77B

Adress: 35580 Playa Blanca

E-mail: info@rubicondiving.com

Sweden

SANTI Service Center in Sweden:

Reel Diving AB

Adress: Kråketorpsgatan 10, 431 53 Mölndal, Sweden

E-mail: service@reeldiving.se

Fill the service form and visit our service or contact us service@reeldiving.com or our dealer.

 

Approximate service processing time depends on the evaulation of the order after leak test:

10 working days for normal work (holes, seals etc.), 15 days for zippers, boots etc.

  • leak test 
  • replacement of neck seal 
  • replecement of wrist seals
  • replacement of boots, socks
  • replacement of zipper
  • replacement of valve
  • installation of the ring system
  • installation of p-valve
  • installation of extra valve
  • installation of the knee pads
  • installation of the suspenders
  • leak repair
  • repair of SANTI heating system: gloves, vests, undersuits, connectors, thermovalves

 

Payment by bank transfer.

Personal pickup or shipment by DHL/UPS depends on your location. Shipping cost covered by client.

SANTI Service Center in Switzerland:

Veronika Tomassini, Tauchersupply 

Adress: Palmweg 1

Adress: 9469 Haag

E-mail: info@tauchersupply.com

Fill the service form and visit our service or send a clean, dry drysuit to us.

Approximate service processing time depends on availability of materiels for the service. 

  • leak test  
  • replacement of neck seal  
  • replecement of wrist seals 
  • replacement of boots 
  • installation of the ring system 
  • installation of p-valve 
  • extra valve installed 
  • installing the knee pads 
  • leak repair 
  • change of valve  
  • change of zipper 

 

Payment by cash/credit card/bank transfer 

Personal pickup or shipment by Swiss. 

United Kingdom

SANTI Service Center in United Kingdom:

Adam Wood, Deepsea Marine

Adress: Unit 1 Robin Hood Street Industrial Estate

Adress: NG3 1GE Nottingham

E-mail: info@divemasterscuba.com

United States

SANTI Service Center in USA:

Halcyon Manufacturing

Adress: 24587 NW 178th Place, High Springs, Florida 32643

E-mail: orie@halcyon.net

Fill the service form and visit our service or send a clean, dry drysuit to us. Otherwise there is a cleaning fee when they arrive prior to starting any working.

 

Approximate service processing time depends on the evaulation of the order after leak test:

Minor repairs: 2-3 weeks
Normal repairs: 3-4 weeks
Major repairs: 4-5 weeks

  • leak test  
  • replacement of neck seal  
  • replecement of wrist seals 
  • replacement of boots 
  • installation of the ring system 
  • installation of p-valve 
  • extra valve installed 
  • installation of the knee pads
  • installation of the suspenders
  • leak repair 
  • change of valve  
  • change of zipper
  • repair of SANTI heating system: gloves, vests, undersuits, connectors, thermovalves

 

Payment by cash/credit card/bank transfer.

Personal pickup or shipment. Suits will be shipped in the same packaging that they are sent in otherwise noted by the end user or condition of the shipping container it was sent.

Files to download:

If you have not found a service center in your vicinity, please contact the headquarters

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